At QUAPARTS, customer satisfaction is our priority. If you are not fully satisfied with your purchase, our refund and return policy ensures a smooth process to resolve any issues with your order.
Eligibility for Returns
Returns are accepted within 14 days from the delivery date. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
Non-Returnable Items
Some items are not eligible for return, including:
- Special-order or custom-made parts
- Electrical components once opened
- Products showing signs of installation or usage
Return Procedure
To initiate a return, please contact our support team at sales@qua-parts.com with your order number and reason for return. You will receive further instructions including a return authorization (RMA) if applicable.
Refunds
Once your return is received and inspected, we will notify you via email. If approved, the refund will be processed to your original payment method within 5–10 business days.
Return Shipping
The customer is responsible for return shipping costs unless the item is defective or sent in error. We recommend using a trackable shipping service and purchasing shipping insurance for high-value returns.
Exchange Policy
If you wish to exchange a product for the same item (due to defect or damage), please mention this clearly in your return request email. We will arrange the replacement accordingly based on stock availability.
Contact Us
If you have any questions regarding our refund and return policy, feel free to reach out at sales@qua-parts.com or use the contact form on our website.
