Frequently Asked Questions
What brands do you supply spare parts for?
We provide spare parts compatible with leading commercial vehicle brands such as TEMSA, Mitsubishi FUSO, Mercedes-Benz, MAN, Isuzu, and many others. Our stock is continuously updated to meet evolving market demands and vehicle models.
Do you ship internationally?
Yes, we ship to over 40 countries across Europe, the Middle East, and beyond. We work with trusted international logistics partners to ensure fast and secure delivery.
Can I request a custom part or bulk order?
Absolutely. Our procurement team specializes in sourcing hard-to-find items and arranging bulk shipments tailored to your specific fleet needs. Simply contact our sales department to get started.
What payment methods do you accept?
We accept international bank transfers, secure invoicing, and flexible B2B payment arrangements depending on your account status and volume.
Are all products original or aftermarket?
We offer both original (OEM) and high-quality aftermarket spare parts. Each product is clearly categorized and meets strict quality standards.
Do you provide warranty on your products?
Yes. All QUAPARTS items come with a warranty period depending on the product type. For OEM parts, standard manufacturer warranty applies.
Can I track my order once it’s shipped?
Yes, once your order is dispatched, we will send you a tracking number and shipping details by email or WhatsApp.
How fast can I receive my order?
Orders from stock are typically dispatched the same day. Delivery times vary by destination but generally range from 2 to 7 business days.
Can I visit your warehouse?
Our warehouse in Ankara is open to verified business partners. If you’d like to arrange a visit or product inspection, please contact us in advance.
Do you have a minimum order quantity (MOQ)?
MOQ depends on the product type and category. For most items, we offer flexible ordering, especially for returning B2B clients.
What if a part I need is not listed on your website?
No problem — just contact our team. We have access to a wide supplier network and can often locate and deliver rare or custom parts quickly.
Can you assist with part compatibility and identification?
Yes, our technical experts can assist you in identifying the correct part number using VIN or chassis details. You can also send photos or diagrams for support.
Do you support returns or exchanges?
We accept returns for unused and undamaged items, depending on our return policy. Please contact our support team for detailed instructions before shipping anything back.
